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Stephens/EMALL Frequently Asked Questions

EMALL's own FAQ Page

Stephens Office Supply EMALL FAQs

1. How can I find Stephens on DoD EMall?

2. How can I get assistance on EMall?

3. Why can I find items from other vendors and not Stephens?

4. How can I get training on EMall?

5. I don't have time for EMall, what can I do?

6. What if I cannot find an item on EMall even though I can find it in the catalog?

7. How can I get a Stephens Office Supply Catalog?

8. Can I register as a user on the Stephen Office Supply website?

9. What is MILSTRIP and why are the same items less expensive on the Army BPS?

1. How Can I find Stephens on DoD EMall?

• Click here for a PowerPoint Presentation on how to get to our catalogs on EMall.

• Or follow these directions:

      Open the EMall site  https://emall6.prod.dodonline.net/main.

      If you need to register at: https://emall6.prod.dodonline.net/main/user_profile/registration/begin.do

      Once you are logged in, along the top, you should find blue tabs - select the one that says Shop, in the row below that, select the word Catalog Search

      On the left hand side at the top, under Change Corridor, select

   

  To get to:	GSA Catalog:	MILSTRIP / Open Market Items
  Select	Army Office Supply BPA for GSA	All of EMALL
  	Stephens (at bottom of left column)	At the bottom of the left column, under Supplier select "Alphabetic"
  		Select Q-S
  		Select the listing where Stephens would fall
  		For MILSTRIP select Stephens Office Supply - MILSTRIP
  		For open market items select Stephens Office Supply

   

2. How can I get assistance on EMall?

• You can go to our EMALL Assistance Page

• You can call us.     

• You can navigate to the Contact EMall Help Page: 

3. Why can I find items from other vendors but not Stephens?

All items that Stephens Office Supply has on the Army BPA and MILSTRIP sections of DoD EMall are on our GSA contract. That is a requirement of being listed on those sections of the EMall.  If you can find an item from another vendor, and not Stephens, there are usually two main reasons. 

1. These items include items made in countries that are not Trade Act Approved (or Non-TAA).  Some vendors on EMall are not vigilant about these items and continue to sell them on EMall in violation of their GSA contract.

2. The items may be Jarvis-Warner-O'Day (JWOD) ETS (Essentially The Same) items.  This act requires us to substitute National Industry for the Blind (NIB) and National Institute for the Severely Handicapped (NISH) manufactured items for commercially  equivalent items.  These ETS commercial items are still listed by some vendors on the EMall even though it violates their GSA contract.

• In the event that you find something from another vendor and not available from Stephens, please contact us to allow us to let you know why the item is not available.  If it is a non-TAA item, and you need to order it, you can do so over the phone as an Open Market item*

4. How can I get training on EMALL?  - 
   Below is a series of PowerPoint presentations prepared by EMall to assist users.

EMall Self Training:   (Posted on DoD EMAll)

Registration	EMALL Orders
Account Options	Material Receipt Acknowledgement (MRA)
Pop-ups	DLA Orders (Formerly WebCats)
Searching Catalog and Results	Stock Out Reports
Power Shopping	Specialty Shopping
Your Shopping Cart	NAVFAC
Checkout Options

 

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